Last Updated: 10/02/2025
At Make Strange, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit and make purchases from our website, makestrange.bigcartel.com, hosted on Big Cartel.
By using our website, you consent to the practices described in this privacy policy.
1. Information We Collect
We collect the following types of information when you use our website:
Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, mailing address, phone number, and payment details.
Non-Personal Information: We may also collect non-personal information automatically, such as your IP address, browser type, device information, and browsing behavior on our website (using cookies and other tracking technologies).
2. How We Use Your Information
We use your personal information for the following purposes:
To process your orders and complete transactions.
To communicate with you regarding your orders, including shipping and delivery updates.
To improve our website and services, based on customer feedback and browsing patterns.
To send you marketing communications (if you have opted in), including promotions, discounts, and updates about our products.
3. How We Share Your Information
We will not share, sell, or rent your personal information to third parties, except in the following cases:
Service Providers: We may share your information with third-party service providers (such as payment processors, shipping companies, or email marketing services) to assist with business operations and fulfill your orders.
Legal Compliance: We may disclose your information if required by law, regulation, or legal process (e.g., in response to a subpoena or government inquiry).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
4. Security of Your Information
We implement appropriate technical and organizational measures to safeguard your personal information. However, please be aware that no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect non-personal information about your usage of our website. These technologies help us analyse trends, improve functionality, and provide a personalized shopping experience. You can manage your cookie preferences through your browser settings.
6. Your Rights and Choices
As a customer in Australia, you have the right to:
Access and Correct Your Information: You can request access to the personal information we hold about you and request corrections if necessary.
Opt-Out of Marketing Communications: You can unsubscribe from marketing emails by following the instructions in any promotional email or contacting us directly.
Request Deletion of Your Data: You can request that we delete your personal information, subject to certain legal restrictions (e.g., we may need to retain information for tax or legal purposes).
7. International Data Transfers
As Big Cartel is a platform hosted in the United States, your personal data may be transferred to, stored, and processed in the United States. By using our website, you consent to the transfer of your data to the United States and acknowledge that it may be subject to different privacy regulations than those in Australia.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information from our records.
9. Changes to This Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at [email protected]